StuffIt Support

Knowledge base & solutions

Customer Care

Send a Support Request
Visit our Support Knowledge Base
Get help with a recent order
Additional support contact information

Order Details

Click here
for more information on:

  • Downloading your software
  • Locating the serial number for your purchase
  • Information on how to contact our sales team
  • More information on store ordering system

Refunds and Exchanges

For a partial or full refund on a direct purchase from Smith Micro or a product exchange is needed, please click here to be taken to our online support center to enter a support ticket to see if you qualify for a refund. Please note: there is a $9.95 processing fee and it must be within 30 days of purchase for a refund to be issued. Please make sure to include the order number or copy of the receipt and the reason for the refund.

Canceling Trials

To cancel all 30-day trial downloads, click here to open a support ticket with our support team.


To track the status of your rebate online or to find frequently asked questions please visit our rebate page.

Product Updates

Take advantage of the latest improvements to your product by reviewing our product updates.

Other sales and order questions?

Click here for more information on contacting our support team.

See our FAQs